Friday, September 5, 2008

Without Clients, There Can Be No Business

Business.

Client relationships - how to make it last? - clients are the most precious assets for a business. With poor quality of clients, the business will be poor and if you manage to get very good clients and retain their loyalty, your business will only go up and up.


Without clients, there can be no business. - this all sounds very exciting. After all, your competition is, whatever you do trying the same and may use better techniques to get business. But it is not easy to get very good clients and all the more difficult to retain them. Are there any innovative approaches to client relationships? For example if you are a contractor maintaining air conditioners in clients work places.


We are talking about direct sales in this discussion and not about selling merchandise to large consumer base. - or a direct seller of computer hardware to business buyers, and all such businesses where your sales to individual clients are large, and you are in direct contact with clients. If the client is satisfied with your response time, after sales service and can depend on you, pricing may become secondary. The first need is of course client satisfaction. All clients do not buy from a supplier whose sales at the lowest price. How to retain such clients despite all the competition? If your product cost is a small percentage of clients total expense or if your product is essential for your clients, you are onto something good.


What are the other factors than client satisfaction? - do you relate with your clients only professionally, or are very good friends? Relationship is one such other major factor. Both these extremes can hurt. Any problem in the personal friendship will directly affect your business. For a long - term business relationship, good friendship is not good for health of your business.


What if you relate to your clients mechanically in a professional style totally devoid of personal touch? - what is needed is a relationship that does not border on personal friendships, but crosses mechanical approach. You know the answer yourself. A fine balance between personal and professional.

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